Information on this page is subject to change as our products and services evolve so please be sure to check back in the future so you’re aware of how we use your information.
We keep logs of activity on our website including IP addresses and host names. This information is used to generate web site usage statistics to help us improve our site and to see where our customers are coming from.
When you buy our software we keep a record of your personal details such as your name, address (if provided) and e-mail. We do not keep banking or credit/debit card details. Details of the transaction are also collected and held by our payment processor FastSpring. We also keep a record of your e-mail address should you join one of our mailing lists (e.g. beta testers) or if you contact us for support, sales information etc..
We do not have access to your information if you purchase our software through either the iOS App Store or Mac App Store. Any enquiries regarding these should be directed to Apple.
We will never disclose your information to another organisation without your prior permission unless there is a legal requirement to do so.
We use the Crashlytics service within our iOS apps to discover bugs in our software and to monitor app usage numbers, session duration, iOS versions in use and device type (iPhone, iPad etc). This information is anonymised so we can’t trace it back to a specific user. We are working on making this an opt-in feature, but if you are using older versions of our software and do not wish for this information to be collected, please upgrade the app where possible or discontinue use.
Specifically the Crashlytics service collects:
Crash traces are kept for up to 90 days. All other information is kept for up to 180 days before deletion.
We don’t currently set any cookies on your computer.
You have the right to request a copy of any personal data we hold about you to check its accuracy. You can also contact us and ask us to delete any data we have on you. We may have to keep some records for legal reasons, but otherwise we will strive to comply with your request. To get in touch please use our contact form.